Refund Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
We do not accept any returns once the order has fulfilled successfully.
If the product seems faulty after receiving, please contact us with the relevant proof.
A refund will be issued if the product deemed faulty.
If any product missed or the parcel received broken, the customer needs to contact us immediately along with a proof that a picture or video of what the items received along with its parcel cover. We cannot raise an investigation and further actions without relevant proof.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Orders@crystalprime7000.co.uk
If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If any product missed or the parcel received broken, the customer needs to contact us immediately along with a proof that a picture or video of what the items received along with its parcel cover. We cannot raise an investigation and further actions without relevant proof.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Orders@crystalprime7000.co.uk